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How taksi88 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, fund it through DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionWallet data: DANA, OVO, GoPayCookie controlYour right to access or deleteDirect contact path
taksi88 How taksi88 Handles Your Personal Data
PRIVACY CONTACT PATH

Reach Us About Your Privacy Rights

If you have a question about your data — whether that's a request to access what we hold, a correction to your account details, or a deletion request — our support team handles privacy queries directly. Use any of the channels below and include your registered account email so we can locate your record without delay.

Live Chat Open the chat window from any lobby page. Mention your registered account email and state your privacy request clearly so our team can action it without extra back-and-forth.
Email Support Send your data access, correction or deletion request to our support address. Include your registered email and the wallet type you use — DANA, OVO, or GoPay — to help us locate your record.
Account Help Page Log in, go to Account Settings, and use the Help section to submit a privacy request. This route creates a ticket automatically and gives you a reference number to track progress.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Account sessions use token-based authentication, and any login from an unfamiliar device triggers a verification step before access is granted. Our cookie policy, retention schedule, and your rights are each covered in the cards below.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which lobby sections are used most. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain records for the period required by applicable rules, then delete or anonymise them. You can request early deletion where the law allows.

Account Security Layer

Every login is checked against your registered device pattern. A new device triggers a one-time verification code sent to your registered contact before the session is opened.

Payment Data Scope

We store only the transaction reference and wallet type — DANA, OVO, or GoPay — needed to match your deposit or withdrawal. Full wallet credentials are never stored on our side.

Common Questions About Your Data on taksi88

These are the privacy questions we hear most from account holders in Indonesia. If your question isn't here, reach out through live chat or email with your registered account email and we'll respond directly.

We collect your name, email address, account credentials, and the device and IP data from your session. Wallet transaction references from DANA, OVO, or GoPay are stored to match payments to your account.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the data needed to complete your transaction. No personal data goes to advertisers.

Contact our support team by live chat or email, include your registered account email, and state that you want a data access request. We will respond within a reasonable timeframe.

Yes. Submit a deletion request through live chat, email, or the Account Help page. We will delete or anonymise your data after the mandatory retention period has passed, where local law permits.

We keep records for the period required by applicable rules after account closure. Once that period ends, data is deleted or anonymised. You can ask us about the specific timeline for your account.

You can adjust or block cookies through your browser settings at any time. Session cookies are needed for basic lobby access; analytics cookies can be disabled without affecting your account or wallet functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.